Cancellation Policy

Effective Date: 28 February 2025

At HAVEN Fragrances, we strive to ensure a seamless shopping experience for our customers. Please read our cancellation policy carefully before placing an order.

Order Cancellation by Customer

• Orders can only be canceled within 2 hours of placing the order.
• To request a cancellation, please email us at support@havenperfume.com with your order details.
• If the cancellation request is made after 2 hours, the order will be processed, and no cancellation will be possible.

Order Cancellation by HAVEN Fragrances

HAVEN Fragrances reserves the right to cancel an order under the following circumstances:

• If the product is out of stock or unavailable.
• If there are technical or pricing errors on the website.
• If the order is flagged as suspicious or fraudulent.
• If the customer provides incomplete or incorrect shipping details.

In such cases, we will notify you via email, and a full refund will be processed to your original payment method within 5-7 business days.

Refund for Canceled Orders

• If you cancel the order within the allowed time frame, the refund will be processed within 5-7 business days to the original payment method.
• If the order has already been shipped, it cannot be canceled, and you will need to follow our Exchange Policy (as we do not accept returns).

For any queries regarding cancellations, please contact us at support@havenperfume.com.