Effective Date: 28 February 2025

Welcome to HAVEN Fragrances! These Terms of Service ("Terms") govern your use of our website havenperfume.com and any related services. By accessing or using our website, you agree to comply with these Terms.

1. General Information

• This website is operated by HAVEN Fragrances, a proprietorship firm registered in Gurugram, Haryana, India.
• Throughout the site, the terms "we," "us," and "our" refer to HAVEN Fragrances.
• By visiting our website or purchasing from us, you engage in our "Service" and agree to these Terms.

2. Eligibility

• You must be at least 18 years old or using this site under the supervision of a parent or legal guardian.
• By placing an order, you confirm that the information you provide is accurate and complete.

3. Products & Pricing

• We strive to ensure accurate product descriptions and pricing, but errors may occur.
• Prices are subject to change without prior notice.
• We reserve the right to modify, discontinue, or limit the sale of any product at any time.

4. Order Acceptance & Cancellation

• We reserve the right to refuse or cancel any order at our discretion.
• If we cancel your order after payment, we will issue a full refund.
• You may cancel your order within 12 hours of placing it, provided it has not been shipped.

5. Shipping & Delivery

• Shipping policies, estimated delivery times, and applicable charges are detailed in our Shipping Policy.
• We are not responsible for delays caused by courier services, weather conditions, or incorrect shipping addresses.

6. Returns & Refunds

• We do not accept returns, but exchanges are allowed for incorrect items as per our Refund Policy.
• Refunds are processed within 24 hours after we receive the returned item in the original condition.

7. Intellectual Property Rights

• All content on this website, including logos, images, product descriptions, and trademarks, is owned by HAVEN Fragrances.
• You may not copy, distribute, or reproduce any content without our prior written permission.

8. User Conduct

By using our website, you agree:

• Not to engage in fraudulent or illegal activities.
• Not to interfere with website security or attempt unauthorized access.
• Not to post false, misleading, or offensive content.

9. Limitation of Liability

• We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
• Our liability is limited to the amount paid for the product purchased.

10. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.

11. Changes to Terms

• We reserve the right to update or modify these Terms at any time.
• Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

12. Contact Information

For any questions or concerns regarding these Terms, contact us at:

• Email: support@havenperfume.com
• Registered Address: HAVEN Fragrances, Floor No. 1, Building No. 23 A, SS ALMERIA, Sikanderpur Road, Sector 84, Manesar, Gurugram, Haryana - 122004, India.
• GSTIN: 06ADPPK5895H1ZX